Consultation
- Not separately charged
- Confidential intake and service-fit guidance
- Used to confirm whether the service package fits before service hours begin
Last updated: July 17, 2026
Clear Pricing, Before You Commit
When home already feels uncertain, pricing should not add more fog. This page is here to show you the structure plainly, explain what is included, and help you understand how the budget is usually shaped before any paid work begins.
Consultation
Service Pricing
Service Package - $1,500
- 10 Service Hours
- $150 Expense Credit
Package Rules and Surcharges
Service Hours
Service hours can only be purchased as part of the 10-hour service package.
Unused service hours expire 1 year from the package purchase date. If additional packages are purchased, the expiration date for all unused service hours resets to the new package expiration date.
Expense Credits
If expense credits are depleted, additional expenses are charged at cost.
Unused expense credits expire 1 year from the package purchase date. If additional packages are purchased, the expiration date for all unused expense credits resets to the new package expiration date.
Travel Time
Travel time is deducted from the available service hours in 1-hour blocks.
Travel to and from the service area counts against the package so you can see how many hours remain for investigation work.
Preparation Time
Preparation time is deducted from the available service hours in 1-hour blocks.
Document review, pre-surveillance planning, client background checks, and similar setup work count against the package in those 1-hour blocks.
Same-Day and Alternative Scheduling
A 1-Hour Same-Day Service Surcharge applies to any service and/or travel time scheduled on the same day the service starts.
A 1-Hour Alternative Scheduling Surcharge applies when a booking is scheduled via call, text, video, or in-person conversation instead of through the online booking system.
Same-Day Reporting and Holidays
A 1-Hour Same-Day Report Surcharge applies when a client requests delivery the same day service and/or travel is completed.
It adds a 30-minute buffer per 60 minutes of scheduled service time and starts immediately after service ends, or after all travel is completed when travel is part of the booking. A 20-Hour Holiday Surcharge applies to New Year's Day, Independence Day (day of and day after), Thanksgiving Day (day of and day after), Christmas Eve, Christmas Day (day of and day after), and New Year's Eve.
High-Risk and Stackable
An 80-Hour High-Risk Surcharge applies to service and/or travel provided in locations affected by war, civil unrest, terror attacks, natural disasters, industrial disasters, infrastructure failures, and public health emergencies.
All surcharges are stackable, and all surcharges are deducted from the available service hours.
Pricing FAQ
Do you charge separately for consultation?
No. Consultation is not separately charged. We use it to understand whether investigation support and the 10-hour service package fit before service hours begin.
What is included with the service package?
The service package includes 10 service hours and a $150 expense credit.
When do package hours and credits expire?
Unused service hours and expense credits expire 1 year from the package purchase date. If an additional package is purchased, the expiration date for all unused service hours and expense credits resets to the new package expiration date.
How is travel time charged?
Travel time is deducted from the available service hours in 1-hour blocks.
How is preparation time charged?
Preparation time is deducted from the available service hours in 1-hour blocks.
When does the alternative scheduling service surcharge apply?
The 1-Hour Alternative Scheduling Surcharge applies when a service booking is scheduled via call, text, video, or in-person conversation instead of through the online booking system.
When does the same-day service surcharge apply?
The 1-Hour Same-Day Service Surcharge applies to any service and/or travel time scheduled on the same day the service will start, from 12:00 AM through 11:59 PM.
How does the same-day report surcharge work?
The 1-Hour Same-Day Report Surcharge applies when a client requests delivery the same day the service time and/or travel time is completed instead of receiving a Next-Day Report by 9:00 PM Pacific Time the day after completion. It adds a 30-minute buffer per 60 minutes of scheduled service time and starts immediately after service ends, or after all travel is completed when travel is part of the booking.
When does the high-risk surcharge apply?
The 80-Hour High-Risk Surcharge applies to any service and/or travel time provided in locations affected by war, civil unrest, terror attacks, natural disasters, industrial disasters, infrastructure failures, and public health emergencies.
Which holidays trigger the holiday surcharge?
The 20-Hour Holiday Surcharge applies to New Year's Day, Independence Day (day of and day after), Thanksgiving Day (day of and day after), Christmas Eve, Christmas Day (day of and day after), and New Year's Eve.
Can surcharges stack?
Yes. All surcharges are stackable, and all surcharges are deducted from the available service hours.
Need help sorting out what budget fits the facts?
Tell us what is happening, what feels most urgent, and how much help you think the situation may need. We will help you understand the likely pricing path before investigation work begins.